DATA PROTECTION POLICY / PRIVACY POLICY
Principles of personal data processing
PELEK Distribution s.r.o.,
with registered office: Vlkova 532/8, 13000 Prague, Czech Republic,
ID: 26719941, email: shop@pelek.eu, phone: + 420774242766 (hereinafter referred to as "Administrator")
for the sale of goods
through the online store managed by pelek.eu s
named
PELEK Distribution s.r.o.
The protection of personal data is very important to us.
The purpose of this document will be to acquaint you with all the information concerning
processing your personal data if you use the online store within
online store pelek.eu;. We recommend you read this processing policy
Read personal data. If you have additional questions regarding
processing your Personal Data, please contact us by email shop@pelek.eu.
Definition. For greater clarity and orientation, they are in these
principles of personal data processing, the terms used in these principles are given
often repeat:
— Online store: online store
managed by a controller named
PELEK Distribution s.r.o.through the online store pelek.eu;
— GDPR: Regulation of the European Parliament a
Council (EU) 2016/679;
— Personal data: any
User information based on which he can be directly or indirectly identified
identify;
— User:natural person, w
to which the Personal Data relate, most often this will be a clientor potential
client, also called "you";
— Processor: performs
Personal data processing activities based on a contract or other permission for
controller;
1. Basic data
Your personal data is collected
through the online store pelek.eu; and/or directly by us. In both cases
we may be in the position of data controller. If your personal data is processed at
online store pelek.eu; please read their Personal Data Processing Policy (https://pelek.eu/cs/pages/privacy-policy-1).
We process the following personal data about you:
— first and last name, contact details (e.g.
email, phone number), address;
— billing data and bank connection (data
necessary for accounting);
— the information you provide us
as part of communication with us (in particular, these will be your questions and answers to
your questions, communication with you).
We do not process special categories of personal
data.
2. For what purpose do we process personal data and what is the reason for processing
2.1 Performance of contractual relationships and
related legal obligations. The reason for processing Personal Data
is the fulfillment of the purchase contract and related obligations (delivery of goods, management
accounting, complaint settlement or if you exercise your right to
return of goods). We will process your first and last name, contact information
(residence and delivery address, e-mail and phone), possibly others
billing data. Personal data is processed for the duration of the contract
connection and subsequently4 yearsafter its
end (here we are interested in keeping some personal data related to
purchase contract to protect our interests). We have a legal obligation
archival accounting and tax documents. The retention period for these data may be up to 10
years from the end of the tax period during which the fulfillment was made. If so
necessary for delivery and payment purposes, Personal data will be collected by us
transferred to an authorized transport company or authorized credit institution.
2.2Card payment. If we
you enter your payment card data, we do not have access to the full data. We know
only that you pay by card and the card data is processed by the recipients of this data,
who will process the payment on our behalf.
2.3 Fulfillment
of the order. To process your order, we also cooperate with
other service providers (carriers and others) who help us with the fulfillment
concluded contracts. We transfer your data to these partners only for the purpose of fulfilling
obligations from the purchase contract.
2.4 Communication with
customer support, complaints or other inquiries. If you have contacted us, then your
We process personal data based on your consent for the purposes of processing the inquiry
or complaints. We may process the following personal data about you: first name, last name,
phone number, e-mail, information about your order. Closed questions and complaints
from customer support are regularly deleted, but no later than 4 years
processing of inquiry or complaint.
2.5Reviews. Our evaluation
customers are important to us. We will publish reviews if necessary
you give consent (you give a review for the given product or service). We can for you
we process the following personal data: first name, last name, email, order data. IN
in case of your explicit consent, we will also process photos and personal data
data that is part of the review text. Reviews are embedded in the appeal
Your consent, but no later than 5 years.
2.6 Customer reviews. You can
share your shopping and rate individual products. For
evaluating your feedback on individual purchased goods
we may use other processors.
2.7 Legal obligations. Personal
we may transfer data to third parties other than the Processors listed below if
required by law or in response to legal requirements of public authorities or
court requests in legal cases.
2.8 Age restrictions. In case
age-restricted goods, we check whether you have reached
the required minimum age in accordance with applicable legal provisions. Behind this
for this purpose we use an identification service that allows us to verify your age.
2.9 Digital products. If
it is necessary to update goods with digital elements or digital products,
we process the data you entered when ordering.
3. Communications
3.1 Emails that may
we send. As part of the sale of our goods or services, we may send customers
emails relating to:
3.1.1
delivery notifications, delivery date updates
3.1.2
tax documents, invoices
3.1.3
providing a return label.
4. Processors
Your
Personal data may be transferred to our business partners (Processors) or
other third parties if required by law.
We use
only verified Processors with whom we have a written contract, and
which give us at least the same guarantees as we give you. This only concerns
Processors who are from the European Union, or from countries that have been
declared and recognized as safe, or from countries with which we have closed standards
contractual clauses in accordance with Article 46 of the GDPR and which provide your personal data
a comparable level of protection, as in the case of using GDPR and Czech laws
regulations. All our processors are bound by confidentiality obligations and
may not use the provided personal data for any purpose other than that for which
we have made them available in accordance with this policy.
— Carriers (see Article 2.1 Performance
contractual relationships and related legal obligations):
Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS
— Processing of
orders (see Article 2.1 Performance of contractual relationships and legal obligations with
related to it): Pelek.eu, BaseLinker
— Accounting (see Article 2.1 Performance
contractual relationships and related legal obligations):
ABRA
5. What are your rights?
Where to contact us? Send us an email at shop@pelek.eu or
to the address of our central office.
When will we do it? We will respond to you no later than one month. If
providing the information would jeopardize the confidentiality of other persons or the provision would be
disproportionate to the risks or costs of providing them, it is possible that we will not do so
to be taken into account. In case of a repeated request, the controller will have the right to a copy
Personal data requires a reasonable fee.
— Right of access. Confirmation,
we process your personal data. Information about the purposes of processing, categories
Personal data, recipients to whom they have been provided, processing time, o
existence
the right to request
from the controller to exercise one of the rights listed below. The assumption is that they will not do so
the rights and freedoms of other persons are adversely affected.
— Right to correction. Request correction
inaccurate personal data.
— Right to erasure. If
there is no other reason for this data to be processed beyond what you require
we delete or completely anonymize the data.
— Right to restrict processing. If
you believe we are processing data incorrectly – regardless of the reasons
processing or its extent, please notify us.
— Right to be informed about correction, deletion
or restrict processing. If you contact us with a request, we will do so
inform you of the result, unless this is impossible (e.g. email address,
from which you wrote to us no longer works).
— Right to data portability. We can
your data that you have provided to us in a structured and machine-readable format
format, provided at your request to another controller.
— Right to object. If
we process your data for legitimate interest (e.g. sending newsletters). Included is
to prove our legitimate interest if we agree with you,
we will stop this processing.
— Right to withdraw consent. If
if you have changed your decision, please write to us. Processing related to marketing and
business purposes can be revoked at any time.
— Automated individual
decision-making, including profiling. You have the right not to be subject to any
decision based solely on automated processing, including
profiling that would have legal consequences for you or similarly significantly affect you
affected. We respect your rights, therefore we do not perform profiling.
6. Conclusion
read
please also see the Privacy Policy of the online store pelek.eu (https://pelek.eu/cs/pages/privacy-policy-1). In this document you will find more information about
when the online store pelek.eu is the Data Controller and how your data
loading
These Policies
the processing of personal data can only be changed in writing. In case
any questions regarding our Personal Data Processing Policy at
please contact us at the email address shop@pelek.eu.
If you wish
unsatisfied, you can submit an initiative or complaint to the Office for Protection at any time
personal data, based at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more at https://www.uoou.cz).
These policies
The protection of personal data is in effect from 01.01.2024