DATA PROTECTION POLICY / PRIVACY POLICY

Personal Data Processing Principles

PELEK Distribution s.r.o.,

with registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,

ID: 26719941, email: info@pelek.eu, telephone: +420 705 724 353 (hereinafter referred to as the “Controller”)

for the sale of goods
through the online store operated by pelek-bg.com s
named PELEK Distribution s.r.o.

The protection of personal data is very important to us.
The purpose of this document is to acquaint you with all information concerning
processing your personal data if you use the online store within the framework of
online store pelek-bg.com;. We recommend that you read this processing policy
Read personal data. If you have any further questions regarding
processing of your Personal Data, please contact us by email info@pelek.eu.

Definition. For greater clarity and orientation, they are in these
the principles of personal data processing, the terms used in these principles are provided
are often repeated:

— Online store: online store
operated by a controller named PELEK Distribution s.r.o.through the online store pelek-bg.com;

— GDPR: Regulation of the European Parliament a
Council (EU) 2016/679;

— Personal Data: any
information about the User on the basis of which they can be identified directly or indirectly
identify;

— User:an individual who
to whom the Personal Data relate, most often this will be a customeror potential
customer, also referred to as “you”;

— Processor: performs
Personal data processing activities based on a contract or other authorization for
data controller;

1. Basic data

Your personal data are collected
through the online store pelek-bg.com; and/or directly by us. In both cases
we may act as a data controller. If your personal data are processed on
online store pelek-bg.com; read their Personal Data Processing Policy.

We process the following personal data about you:

— first and last name, contact details (e.g.
— email address, telephone number), address;

— billing and bank account details (data
necessary for accounting);

— information you provide to us
as part of our communication with you (in particular, these will be your questions and answers to
your questions, communication with you).

We do not process special categories of personal data
data.

2. For what purposes do we process personal data and what is the reason for the processing

2.1 Performance of contractual relations and
related legal obligations. The reason for processing Personal Data
is performance of the purchase contract and the related obligations (delivery of goods, management
accounting, handling complaints, or if you exercise your right to
return of goods). We will process your first and last name, contact information
(residence and delivery address, email and telephone), and possibly other
billing data. Personal data is processed for the duration of the contract
contact and subsequently4 yearsafter its
end (here we are interested in retaining certain personal data related to
purchase contract in order to protect our interests). We have a legal obligation
archived accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which the performance was carried out. If so
necessary for delivery and payment purposes, the Personal Data will be collected by us
transferred to an authorized transport company or authorized credit institution.

2.2Card payment. If you
you enter your payment card details, we do not have access to the full details. We know
except that you pay by card and the card details are processed by the recipients of this data,
who will process the payment on our behalf.

2.3 Fulfillment
of the order. To process your order, we also cooperate with
other service providers (carriers and others) who help us with fulfillment
concluded contracts. We transfer your data to these partners solely for the purpose of fulfilling
obligations under the purchase contract.

2.4 Communication with
customer support, complaints, or other inquiries. If you have contacted us, this means that your
We process personal data based on your consent for the purposes of processing the inquiry
or complaints. We may process the following personal data about you: first name, last name,
phone number, email, information about your order. Closed inquiries and complaints
customer support are regularly deleted, but no later than 4 years
processing an inquiry or complaint.

2.5Reviews. Our assessment
customers are important to us. We will publish reviews if necessary
you give consent (you submit a review for the product or service in question). We may for you
we process the following personal data: first name, last name, email, order details. IN
in the event of your explicit consent, we will also process photos and personal data
data that form part of the review text. Reviews are embedded in the appeal
your consent, but no later than 5 years.

2.6 Customer reviews. You can
share your purchase and rate individual products. For
evaluating your reviews of individual purchased goods
we may use other processors.

2.7 Legal obligations. Personal
we may transfer the data to third parties other than the Processors listed below, if
required by law or in response to legal requirements from public authorities or a
requested by a court in legal proceedings.

2.8 Age restrictions. In the event
age-restricted goods, we verify whether you have reached
of the required minimum age in accordance with applicable legal provisions. Behind this
for this purpose we use an identification service that allows us to verify your age.

2.9 Digital products. If
it is necessary to update goods with digital elements or digital products,
we process the data you entered when placing an order.

3.Communications

3.1 Emails that we may
we send. As part of the sale of our goods or services, we may send customers
emails relating to:

3.1.1
delivery notifications, delivery date updates

3.1.2
tax documents, invoices

3.1.3
providing a return label.

4.Processors

Your
Personal data may be transferred to our business partners (Processors) or
to other third parties if required by law.

We use
only verified Processors with whom we have a written contract, and
which give us at least the same guarantees as we give you. This concerns only
Processors that are from the European Union, or from countries that have been
declared and recognized as safe, or from countries with which we have closed standards
contractual clauses in accordance with Article 46 of the GDPR and which provide your personal data
a comparable level of protection as in the case of using the GDPR and Czech laws
regulations. All our processors are bound by confidentiality obligations and
may not use the personal data provided for any purpose other than the one for which
we have made them available in accordance with this policy.

— Carriers (see Article 2.1 Performance
contractual relationships and related legal obligations):

Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS  

— Processing of
orders (see Article 2.1 Performance of contractual relationships and legal obligations with
related to it): Pelek-bg.com, BaseLinker

— Accounting (see Article 2.1 Performance
contractual relationships and related legal obligations):

ABRA

5. What are your rights?

Where can you contact us? Send us an email at info@pelek.eu or
to the address of our head office.

When will we do it? We will respond to you no later than one month. If
providing the information would jeopardize the privacy of other individuals or the provision would be
disproportionate to the risks or costs of providing them, we may not do so
to accommodate it. In the event of a repeated request, the controller will have the right to make a copy
Personal data require a reasonable fee.

— Right of access. Confirmation,
whether we process your personal data. Information about the purposes of processing, categories
Personal data, recipients to whom they have been disclosed, processing period, or
existence

the right to request
by the controller to exercise one of the rights listed below. The assumption is that they will not do so
the rights and freedoms of other persons are adversely affected.

— Right to rectification. Request correction
inaccurate personal data.

— Right to erasure. If
there is no other reason for these data to be processed longer than required by you
erase or fully anonymize the data.

— Right to restriction of processing. If
you believe that we are processing the data incorrectly - regardless of the reasons
processing or its extent, please notify us.

— Right to be informed about rectification, erasure
or restriction of processing. If you contact us with a request, we will do so
to inform you of the outcome, unless this is impossible (e.g. the email address
from which you wrote to us is no longer working).

— Right to data portability. We can
your data that you have provided to us in a structured and machine-readable format
format, provided at your request to another controller.

— Right to object. If
we process your data on the basis of legitimate interest (e.g. sending a newsletter). This includes
to demonstrate our legitimate interest, if we have agreed with you,
we will stop this processing.

— Right to withdraw consent. If
if you have changed your mind, please write to us. Processing related to marketing and
business purposes may be withdrawn at any time.

— Automated individual
decision-making, including profiling. You have the right not to be subject to any
a decision based solely on automated processing, including
profiling that would have legal effects on you or similarly significantly affect you
affected. We respect your rights, therefore we do not carry out profiling.

6. Conclusion

read
please also read the Personal Data Protection Statement of the online store pelek-bg.com. In this document you will find more information about
when online store pelek-bg.com is the Controller of Personal Data and how your data is loaded

These Policies
the processing of personal data may be changed only in writing. In the event
any questions regarding our Personal Data Processing Policy
please contact us at the email address info@pelek.eu.

If you wish
if dissatisfied, you may submit an initiative or complaint to the Office for Personal Data Protection at any time
personal data, based at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more at https://www.uoou.cz).

These policies
Personal data protection is effective as of 01.01.2024