Complaints/Dispute Resolution

Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is a contact point pursuant to Regulation of the European Parliament and

of the Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

When resolving disputes between the seller and the customer arising from the purchase contract, it is also possible to use the online dispute resolution

platform at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our email address info@pelek.eu.

We always try to resolve any disputes arising from our contract by mutual agreement.