Complaints/Dispute Resolution

Czech Trade Inspection, located at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point under the regulation of the European Parliament and

Council (EU) No 524/2013 of 21 May 2013 on online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online resolution of consumer disputes).

In resolving disputes between the seller and the customer from the purchase contract, it is also possible to use the dispute resolution platform

disputes online at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to direct you to our email address shop@pelek.eu.

We always try to resolve any disputes arising from our contract by mutual agreement.